Potential Delays:
While we remain committed to contributing to your sleep health and wellness, we also understand that we are facing uncommon circumstances. We are doing our best to maintain our shipping schedules, but we anticipate there may be delays in order processing and shipping.
Most of our products are designed by and exclusively for us, and we are experiencing delays with suppliers and fulfillment partners, both stateside and around the world. We appreciate your patience, and we will send an email when your order ships.
At ChiliSleep Headquarters:
Our first priority is the health and safety of our valued customers and team members. Our warehouse team is working at safe distances to ship your order. Our Customer Service representatives are working remotely to safely and efficiently answer your emails and calls. Please note that the response time may be longer than usual. We appreciate your patience.
For any assistance, please contact our Customer Service team at help@chilisleep.com.
Thank you for your understanding. We will continue to monitor the situation and update our processes to accommodate as best as we can and as circumstances change. The entire team at ChiliSleep is with you and your family and hope that our products can offer you some comfort and support as we navigate through this uncertainty, together.
How much do you charge for shipping?
We're excited to offer fast and free standard shipping for continental US based addresses.
When you place your order, we’ll ship it directly to your home or office using a premium carrier such as USPS, FedEx or UPS. Once your order is fulfilled, customers in the continental US can typically expect their orders within 3 to 7 business days; Alaska, Hawaii and all off-shore United States territories should expect orders in 10 to 14 business days.
Do you ship internationally?
Yes, we do! International orders typically take 8 – 12 business days for delivery (plus customs clearance time). International customers may be required to pay import duties at checkout. Please consult with your local government tax authority to learn more about rates.
We do not ship to the following countries: Central Africa Republic, Comoros, Region of Crimea, Cuba, Equatorial Guinea, Falkland Islands, Guinea-Bissau, Iran, Johnston Island, Kirbati, North Korea, Mayotte Island, Myanmar (Burma), Niue, St. Helena, St. Pierre and Miquelon¸ Sao Tome and Principe, Sierra Leone, Solomon Islands, Somalia, South Sudan, Sudan, Syria, Tajikistan, Tokelau Islands, Turkmenistan, Tuvalu, Wake Islands & Yemen Arab Republic.
How do I track my order?
We will email you with a tracking number as soon as we ship the order so you can follow along as it heads your way.
You can also log in to your account and see all of your existing orders.
You will select your order number from your account page, then you can see your tracking number and check on its status with the shipping carrier right there.
Need to return your product?
We want you to love your Chili products, but if you're having issues, we make returns as easy as possible. Please be sure to have your Serial Number and Order number available to provide to us while on the phone or in your email correspondence.
How do I return my Chili product?
If you purchased a Cube, OOLER or Dock Pro, your products are eligible for return within 30 days of the product's delivery.
We will issue a return authorization number and refund your purchase price within 30 days after we have received the product back.
We cannot process returns for products purchased from third-party retailers, so you will need to contact them directly to find out their return policy.
If you're a customer from outside of the continental USA please note that the customer is responsible for all shipping costs associated with the order.
If you are a customer within the continental USA you can access our Customer Return Authorization form here or submit a request.
If you're a customer from outside of the continental USA, you can access our International Customer Return Authorization form here or submit a request .
